I pay for download collections in the Microsoft Jigsaw where do they go?

Hi there,

Once you launch the Microsoft Jigsaw game, got to Classic Jigsaw and you will see your collections, ones that can be downloaded, or where you can create your own from photos.

I am new to Microsoft jigsaw and used pointes earned to download more jigsaws. BUT where are they ... any help would be great - otherwise I will just go back to jigzone.com .... where I don't have this issue.

this is where my issue started . i purchased the Iceland collection and when wanted to download my jigsaw crashes to desktop.

now i can download any of my collectables and i cant play daily quests

Hi there,

When you go to Classic Jigsaw > Downloadable Collections > See all collections, do you see the option to redownload your collections?

I've had to go back there every time I've reinstalled the game.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Birta

All you need to do is sign in with the Microsoft account used on Jigsaw
If you’re doing that and you’re not able to see the progress exists the possibility that you used a different account.
In case you have more than one email address please check on each one

I can play the jigsaw puzzles but my download collections are not popping up. It's basically like I need to download them again and pay.