I paid for Xbox Game Pass (PC) but I don't have it.

Discus and support I paid for Xbox Game Pass (PC) but I don't have it. in XBoX on Windows to solve the problem; Acabo de pagar la suscripción a Xbox Game Pass (PC) pero en ningún lado me aparece que ya estoy suscripto ni recibí ningún mail de confirmación y el... Discussion in 'XBoX on Windows' started by Aurocastro, Oct 30, 2019.

  1. Aurocastro
    Aurocastro Guest

    I paid for Xbox Game Pass (PC) but I don't have it.


    Acabo de pagar la suscripción a Xbox Game Pass (PC) pero en ningún lado me aparece que ya estoy suscripto ni recibí ningún mail de confirmación y el dinero fue descontado de mi tarjeta. ¿Qué puedo hacer?

    Gracias de antemano.

    [Translation]

    I just paid for Xbox Game Pass (PC) subscription but it doesn't show that I am already subscribed or received any confirmation email and the money was deducted from my card. What I can do?

    Thanks in advance.

    :)
     
    Aurocastro, Oct 30, 2019
    #1
  2. XBF Steven R Win User

    I paid for Xbox Game Pass (PC) but I don't have it.

    Hey there Aurocastro,

    Thanks for the reply.

    We can't look into the situation on here, though if you are seeing such discrepancies in your order history, I suggest getting in contact with
    Customer support and having an agent look into what could be happening with your new subscription directly.

    Thanks for reading!
  3. Aurocastro Win User

    I paid for Xbox Game Pass (PC) but I don't have it.

    I go to my order history but I have nothing as if the transaction never happened.

    After providing my credit card details and confirming the payment I got an error I didn't expect. I didn't take a screenshot because I thought I'd just repeat the process and that would be it.
    The error said something about a forbidden word or something along those lines. I tried two more times. When I check my credit card payment history it deducted the money the first time and tried to deduct it those two second times but I had
    just enough money to pay for one so those other two (thankfully) didn't go through.

    I tried restarting the app. Logging out and back in but nothing has changed.

    Since I never got a confirmation email and it doesn´t appear on my windows order history I don't see how you can help me.

    But thanks for your replies.
  4. Aurocastro Win User

    I paid for Xbox Game Pass (PC) but I don't have it.

    I can't cancel it since it doesn't say I'm subscribed. Everywhere I look it asks me to subscribe.
  5. Dillanology Win User

    I paid for Xbox Game Pass (PC) but I don't have it.

    I would cancel it and try to activate it again after you get your money back.
  6. T3chnlgydude Win User

    I paid for Xbox Game Pass (PC) but I don't have it.

Thema:

I paid for Xbox Game Pass (PC) but I don't have it.

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