I paid for Xbox game pass for the pc but didn't get it.

download the xbox app and sign in with your account that has gamepass pc, then download the games from gamepass pc.

Hello @ErikasNekrasius!I hope that you are doing well!

Thank you for reaching out to us here on the forums regarding this situation.

With issues like these, there could be many factors behind it. But since you were charged, you should be able to locate the subscription on your account. So it's best to start with basic troubleshooting and work our way up trying different things to start ruling out some factors and narrow it down to the root cause.

Troubleshooting steps:

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 4: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.


Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 5 : check your order history

I highly recommend you to check your subscription through Microsoft account | Home

If you do not see the subscription through here, Or if you have checked your Orders as well and do not see them then you might have purchased it on a separate account.

Request a refund :

If you still cannot locate the subscription on your account, you can request a refund for the charge using the link below:

Request an Xbox subscription refund | Xbox Support

I hope this helps you out! wish you a lovely day!

Best Wishes.

"It didn't work; the link says, 'Unfortunately, this offer is currently only available to members with paid subscriptions to PC Game Pass and Xbox Game Pass Ultimate. If you purchased Game Pass within the last 7 days, please try again later.' However, Game Pass was purchased on September 17th."

Hello Oskayra,

Thank you for your answer. I have never encountered a problem like this before, so i didn't know if i get the money back easily, or if i needed to call the support. Luckily the problem was in fact an error while purchasing an i got the money back. Still i'm verry thankful for your effort.

Sincerely,

Mark.

Hello Mark M, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he suggests the following steps to solve the problem:

Check if your first game purchase appears by chance using your account order history:

https://account.microsoft.com/billing/orders/

If nothing appears then an error occurred when making the purchase as you mentioned above. In this case, when a purchase has an error and they charge you for the game but do not give it to you, an automatic refund of said money is made. The time it takes for refunds to be reflected is generally between 3 to 5 business days (remember that Saturdays, Sundays and holidays are non-business days). This time may vary depending on each bank, as some take longer to process refund money than others, and there are also some that process refunds faster.

Information Source (Credits): https://answers.microsoft.com/thread/894fec28-7a26-4b83-b57c-988ac4b6048e

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.