I paid for Xbox game pass and it shows on my gift card and it doesn't wor

Hey Dennis!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

If I may ask, may I know which device are you using to play your Xbox game pass subscription, is it on Windows PC or Xbox console?

Kindly confirm if the Xbox game pass purchase was successful by signing on to account.microsoft.com > Payment and Billing > Order history.

Also, try to verify if the subscription is active on account.microsoft.com > Services and Subscription.

Today I bought an Xbox gift card to reactivate my Xbox Game Pass Ultimate subscription, and I managed to redeem my gift card just fine, but I can't pay for the due subscription because the "account.microsoft.com/services" website isn't working

did your subscription run out with recurring billing turned on?

if that is the case then your account will have a Past Due Balance which can't be paid using pre-paid cards or codes.

Yes it was one of those Vanilla Gift gift cards, and I still have the card.

Xbox did refund me the $1.01 I used to pay for the game, but the rest of the game was paid for by the card, which I didn't get back.

Hope this information helps, if it doesn't then I will proceed to contact their customer service.

Hi there,

I'm afraid that subscriptions can't be paid via Account balance (Microsoft Gift cards) you will either need to use a payment option (like a credit card) or a prepaid card for Xbox Live or Xbox Game pass.

But Why Xbox Gold Live doesn't need to be paid with a credit card?

I paid Xbox Live Gold without credit card and only with balance that I have. In addition, Xbox Live Gold allows the desactivation of periodic billing.

Why doesn't the Xbox Game Pass allow it?