I paid for premium play on solitaire and mahjong and it didnt give it to me

GlitzyPolecat37 · Aug 3, 2018

who do I contact to get this fixed ? I realize it was only 1.99 and 1.49 but I still paid for something I didn't get

:)

cdelisara25 · Aug 3, 2018

Premium Status no longer honored?

I purchased the Premium User option for Microsoft Solitaire Collection on April 23, 2017 for $16.18 (14.99 plus tax). As of June 22nd, I no longer am being recognized as a Premium member. I am also not able to play the Events as well. Microsoft Mahjong
is no longer playable as well. This is very disappointing. The fact that I paid for a membership that is no longer giving me what I paid for requires repair or a refund.

kbranca · Aug 3, 2018

Microsoft Mahjong not recognizing my 1 year upgrade.

In February, 2016, I purchased Microsoft Mahjong upgrade for 1 year. I had to reinstall Microsoft Solitaire collection and now Mahjong is no longer recognizing the premium upgrade so I am getting the advertisements. How do I get it to recognize the premium
upgrade. The login is correct.

SyIentButDeadly · Aug 3, 2018

Link to the game in question?

If it shows up in your Microsoft purchase history, maybe try restarting the game and making sure you're signed in with the right gamertag. Good luck!

SyIentButDeadly

Link to the game in question?

If it shows up in your Microsoft purchase history, maybe try restarting the game and making sure you're signed in with the right gamertag. Good luck!

ViktorKlimov

I`m from Russia! But I can`t upgrade to Mahjong and Solitaire Collection Premium Edition! Why? Please, help me. I`v played these games for full year already almost every day!!!!!!!!

VickiGrisdale

I am not trying to buy Premium I am trying to upgrade as I have been able to do in Mahjong Solitaire and Jigsaw games,

SnowBirdCarol

Since upgrade to Win 8.1, Premium user bonus button entitled "Give me an Extra Deal" in (paid-up for a year) Premium subscription for Microsoft Solitaire Collection closes app. Other button entitled "Give me a Wild Card" does work. correctly. No "Upgrade
Available" in Store available for installed Premium MS Solitaire.. I am hesitant to uninstall/reinstall for fear I will need to pay again. Unsure how my account is linked to the Xbox name given me by the game. Can you help?

ViktorKlimov

I`m from Russia! But I can`t upgrade to Mahjong and Solitaire Collection Premium Edition! Why? Please, help me. I`v played these games for full year already almost every day!!!!!!!!

I don`t know about my quote...!!!

I paid for premium play on solitaire and mahjong and it didnt give it to me