I paid for it but I didn't get access to the game.

Discus and support I paid for it but I didn't get access to the game. in XBoX Games and Apps to solve the problem; Halo , I recently bought a game on Xbox for my brother and in the end it shows on my bank account that the transaction went through but an error... Discussion in 'XBoX Games and Apps' started by Djdaszek Djdaszek, Apr 18, 2025 at 2:32 AM.

  1. Djdaszek Djdaszek
    Djdaszek Djdaszek Guest

    I paid for it but I didn't get access to the game.


    Halo ,

    I recently bought a game on Xbox for my brother and in the end it shows on my bank account that the transaction went through but an error popped up and I didn't get access to the game please help because this is a game for my younger brother. I even looked in the order history and it's not there. In the end the bank did its job but Microsoft failed.

    :)
     
    Djdaszek Djdaszek, Apr 18, 2025 at 2:32 AM
    #1
  2. Janet_C Win User

    I paid for it but I didn't get access to the game.

    Hello!

    Hope you are well. I'll be glad to assist you.

    I'm sorry you're experiencing these issues.

    If you received an error message at the time of payment and the purchase was not completed but you were charged, do not worry, this will be refunded within approximately 3 to 5 business days, this automatic refund occurs when the purchase is not completed.

    Just make sure that the purchase does not appear in your order history.

    https://account.microsoft.com/billing/orders

    Best regards!
  3. kyle_m4496 Win User

    I didn't get what I paid for?

  4. Mister Mascot Win User

    Didn't get what i paid for

    Hey there Highlord Wolnir,

    If you're seeing the purchase when through properly, you'll want to contact Psyonix Support for some more help. They assist with all in game issues. https://support.rocketleague.com/

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  5. Grim Jester64 Win User

    Didn't get what I paid for.

    codes for all the games was recently received thank you
  6. DrunkenAcid Win User

    Didn't get what I paid for.

    Hi Grim,

    The codes are being sent out in waves, some people have already started receiving the codes. You should hopefully start receiving them on your Xbox IM, if you don't then try contacting support again: https://support.microsoft.com/contactus/

    I hope you are able to get a solution to this soon! :)
Thema:

I paid for it but I didn't get access to the game.

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