I paid for a game, but the ordering is cancelled.

DanielVerbaan · Jun 11, 2019

Hi,

I wanted to buy Project Cars Digital Edition for my Xbox One S. I paid for it via iDeal, with my bank ING. The money is transferred from my account to Microsoft, but when I look at my order history it says the order is canceled.

Is there anyone who had a similar problem and knows how to fix this?

Thanks!

:)

{Parity}

You should contact
Xbox Support directly for purchasing questions/issues.

The Geeky Panda

I never cancelled my pre-order, paid off my PC but I am switching my Modern Warfare 3 pre-order for the 360 version of BF3.

Smwutches

Double check http://account.microsoft.com to see if your order shows as complete or cancelled. If you paid with a credit card/Paypal, you're not charged until within 10 days of the game's release. If they are unable to charge you at that time, your order is cancelled and you would need to purchase it again.

Smwutches

If you paid with a credit card/Paypal, you're not charged until within 10 days of the game releasing, so you wouldn't get a refund for cancelling the order.

Smwutches

Double check http://account.microsoft.com to see if your order shows as complete or cancelled. If you paid with a credit card/Paypal, you're not charged until within 10 days of the game's release. If they are unable to charge you at that time, your order is cancelled and you would need to purchase it again.

I paid for a game, but the ordering is cancelled.