I own the game but can't download it

Shut down the computer and unplug it if a laptop take the battery out if you can , wait a few minutes plug back in ect and start the game again should work

Hi! Have you tried following the steps to install downloaded content? Try this: https://support.xbox.com/en-AU/games/game-setup/view-downloadable-content

Hi, one way to fix it is by pressing menu button on the game > then manage game and add on> the go to updates. It should be in there. Just download it

Thank you for letting me know and I apologize for the trouble it means that it was not purchased on the account that you’re using, kindly check all the accounts signed in to your Xbox, we should be able to see the order transaction for the game.

Hello @CláudioRaiol!

The error code "0x803F8007" you encountering usually means you no longer own the content or no longer have permission to access the content. For example, you can’t access a game because you received a refund for it, or your game pre-order was canceled.

The solution for this error is to check your Microsoft account and see if the content was refunded, canceled or purchased.

1. Sign in to your account. Scroll down until you see the game or game add-on you purchased.
   
2. If the order status is Canceled or Refunded, you no longer own the game or game add-on, and you won’t be able to start or play it. You can re-purchase the content if you still want to own it.
   
3. If you don’t see the game or game add-on in your order history, search for it in Microsoft Store. If you see an option to Buy a Copy on the product description page, this means you no longer have access to the content, and you’ll need to purchase it again if you want to use it.