i own cold war and uninstalled it but when i got to reinstall it it says i don’t own it

Hello senorpotato jr, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Dustin

Please double check your Microsoft account order history here:
https://account.microsoft.com/billing/orders

Are you able to see this transaction with order status completed?
If that's the case, please do this in your Xbox:

First uninstall the game, then:
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

Let me know how it goes

After uninstalling the game I’m now unable to reinstall it. Xbox says I don’t own the game and won’t let me install it without purchasing it.

I preordered black ops cold war and it worked for like a month. Then when i went in it said i had to pay again. I tried everything but nothing worked. Please fix this i am not gonna pay another $60

I own the digital game of black iops cold war. it was working fine about an hour ago and now all the sudden it will not load. I have also uninstalled and reinstalled. Still not loading. It goes

back to my

home screen.

Hi,

I am sorry that you are facing this issue and i would like to help you out of it!

I have found this:

1. Go to your library and hover over game
   
2. Click on see game in store. (pressing the start button or w/e it's called)
   
3. Click on manage (you own this)
   
4. From there you'll see 0 out of XX not installed
   
5. Either manually select all of them or just click select all
   
6. Then install
   
7. Open game back up.
   

Keeping it simple you're just reinstalling the game without uninstalling it technically. Hopefully that helps.

Greetings