I opted out in April but my 5,000 credits never were redeemed

Discus and support I opted out in April but my 5,000 credits never were redeemed in XBoX Rewards & Social to solve the problem; Hello im opt out my rewards in xbox rewards someone from support said: my rewards will deposit in the end of june but i haven't recieve anything... Discussion in 'XBoX Rewards & Social' started by Nigel BeastMode, Jul 7, 2018.

  1. Nigel BeastMode
    Nigel BeastMode Guest

    I opted out in April but my 5,000 credits never were redeemed


    Hello

    im opt out my rewards in xbox rewards

    someone from support said: my rewards will deposit in the end of june but i haven't recieve anything

    Help me please

    Thanks

    :)
     
    Nigel BeastMode, Jul 7, 2018
    #1
  2. Nigel BeastMode
    Nigel BeastMode Guest
    Where is my deposited 5,750 credits. When will they be put into microsoft account

    I opted out around april 7th with 5,750 credits, and it is now April 30th, when am i supposed to recieve my 5 dollars from my credits.
     
    Nigel BeastMode, Jul 7, 2018
    #2
  3. Nigel BeastMode
    Nigel BeastMode Guest
    I have not recieved my 5 dollar deposit

    I opted out with 5,750 credits in my account on April 7th and i have not recieved my 5 dollar deposit and it is now may 11th and i was told that i will recieve it at the end of april but it never happened. Please can you deposit my 5 dollars into my account.
     
    Nigel BeastMode, Jul 7, 2018
    #3
  4. Wolfie McG
    Wolfie McG Guest

    I opted out in April but my 5,000 credits never were redeemed

    Wolfie McG, Jul 7, 2018
    #4
  5. Smwutches
    Smwutches Guest
    This is an Xbox Rewards program issue so this is the correct forum.
     
    Smwutches, Jul 8, 2018
    #5
  6. Wolfie McG
    Wolfie McG Guest
    My bad I thought he meant he opted out of the rewards program when it was switching from Xbox Rewards to Microsoft rewards as I funny see what would be "deposited" into his account otherwise.
     
    Wolfie McG, Jul 8, 2018
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello Nigel BeastMode,

    Your deposit was prevented due to a mismatch between your UK Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region
    at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one
    regional currency, it cannot complete when your Microsoft Account is of a differing currency.
     
    XBLRewards8, Jul 9, 2018
    #7
  8. Nigel BeastMode
    Nigel BeastMode Guest

    I opted out in April but my 5,000 credits never were redeemed

    Can this Problem fixed

    Thanks
     
    Nigel BeastMode, Nov 3, 2018
    #8
  9. Wolfie McG Win User

    I opted out in April but my 5,000 credits never were redeemed

  10. Smwutches Win User

    I opted out in April but my 5,000 credits never were redeemed

    you'll want to contact customer support for the Microsoft
    Rewards program.
    This is an Xbox Rewards program issue so this is the correct forum.
  11. Nigel BeastMode Win User

    I opted out in April but my 5,000 credits never were redeemed

    Hello ,

    Your deposit was prevented due to a mismatch between your UK Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region
    at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one
    regional currency, it cannot complete when your Microsoft Account is of a differing currency.
    Can this Problem fixed

    Thanks
  12. Wolfie McG Win User

    I opted out in April but my 5,000 credits never were redeemed

    you'll want to contact customer support for the Microsoft
    Rewards program.

    This is an Xbox Rewards program issue so this is the correct forum.
    My bad I thought he meant he opted out of the rewards program when it was switching from Xbox Rewards to Microsoft rewards as I funny see what would be "deposited" into his account otherwise.
  13. XBLRewards8 Win User

    I opted out in April but my 5,000 credits never were redeemed

    Hello Nigel BeastMode,

    Your deposit was prevented due to a mismatch between your UK Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region
    at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one
    regional currency, it cannot complete when your Microsoft Account is of a differing currency.
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I opted out in April but my 5,000 credits never were redeemed

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