I now have two consoles with the same serial number on my account after Microsoft repair

Discus and support I now have two consoles with the same serial number on my account after Microsoft repair in XBoX on Consoles to solve the problem; Hello. I received my original console back from repair. It has the same serial number on the label but the label now shows a Service Date of 06... Discussion in 'XBoX on Consoles' started by EugeneGriffin, Dec 10, 2021.

  1. I now have two consoles with the same serial number on my account after Microsoft repair


    Hello.

    I received my original console back from repair. It has the same serial number on the label but the label now shows a Service Date of 06 December 2021 and the software version is updated to the December software update 10.0.22000.3038. My controller recognized it and my home router recognized the Mac address of the console. They both have the same warranty expiration date.

    The "new" console didn't show up on my account until after I signed in and set it up. My question is why didn't my account just update my original console specs instead of creating a whole new version of itself on my account? I'm not going to remove either one for fear of losing my warranty information.

    Also, is my warranty supposed to start over and begin with the new service date of 06 December 2021?

    :)
     
    EugeneGriffin, Dec 10, 2021
    #1
  2. Jesse E' Win User

    I now have two consoles with the same serial number on my account after Microsoft repair

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I believe that's just a bug, you can delete one without any issue. Also repair does not extend the warranty, it stands at the same date it was before you created the repair order.

    Hope this helps
  3. EugeneGriffin Win User

    I now have two consoles with the same serial number on my account after Microsoft repair

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I believe that's just a bug, you can delete one without any issue. Also repair does not extend the warranty, it stands at the same date it was before you created the repair order.

    Hope this helps
    Thank you Jesse.
  4. k1Helix z Win User

    Multiple Xbox One's showing in Devices

    I noticed that I do have more than 1 console, I know my account has been used on my GF xbox but there are like other 3 with the same serial number, I sent my console to repair services twice, is that the reason it is duplicated?
  5. EugeneGriffin Win User

    Questions about Xbox Series X repairs sent to the repair center in El Paso, Texas

    Hello Mateus.

    Instead of creating a new post for one question I am going to ask you in this post. I hope you can see it and respond to me.

    Some people have reported that when they send their Series X for repair they can tell when they are receiving a different console because a new serial number will appear on their Microsoft accounts under devices. My account still only shows my original console and only that serial number. Am I to assume that I am receiving my original console back from repair?
  6. IgotTSondabrain Win User

    What's better, Same Unit Repair, or Advance Exchange?

    same unit repair sucks. I never got my day one console back. got one with a different serial number and that was that
Thema:

I now have two consoles with the same serial number on my account after Microsoft repair

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