I no longer own Shadowkeep for Destiny 2?

E2244 · Apr 9, 2021

I have seen this issue thrown around here before, but I have tried everything and nothing seems to work. Back in 2019, I bought the Destiny 2 Upgrade Edition that came with the two main DLCs at the time, Forsaken and Shadowkeep. After booting up my game recently, I noticed that Shadowkeep was missing. I checked my game and my console, and it said I didn't own it and prompted me to buy it! But I go to my order history on my account on the xbox website, and it says that I indeed have Shadowkeep. Is this something to do with licenses? If so, is there a way to restore them? How should I proceed with this situation, because I do not want to re-buy something that I already own. Thank you.

:)

XBF Mohammed C

Hello E2244, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

E2244

Hi Mohammed,

Unfortunately, none of those worked for me. I appreciate you reaching and offering suggestions. Thanks for the response.

maxwilkes92

I’ve raised a ticket with Microsoft support they’re currently investigating but I previously owned Destiny 2 upgrade edition (which includes forsaken and shadowkeep) but for some reason shadowkeep stopped working so I uninstalled and reinstalled the whole game and now shadowkeep doesn’t show in Manage Game & Addons and it asks me to buy it rather than install it on the Xbox Store. Very weird.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It may be that you were gamesharing it from someone else who had purchased the game or you were playing it from Game Pass (It was removed from Game Pass last month).

Chip166

Seems to be a somewhat common issue recently. My friend and I have every expansion for the game and maybe a few months ago we lost Shadowkeep completely, was still installed and everything but it said we dont own it anymore and when I went to reinstall the whole game it was no longer there. Unfortunately there doesn't seem to be any solution to this other than tracking down the purchase and requesting a refund or trying to get it back through customer service.

I no longer own Shadowkeep for Destiny 2?