I no longer own a game that I bought

If that's the case, the game may have been shared with you and for you to play it again, you will be needing to re-purchase it.

Hi there, thank you for replying. I have checked all possible accounts an still the game doesnt show up.

Hi TomBailey_2, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You may have purchased it on a different account of yours because all successful transactions are added to our order history (https://account.microsoft.com/billing/orders) and if the game is not visible from there, you may need to check all other possible accounts.

Hello Duncan G, My name is David. I am an independent advisor, happy to help you today.

Here are some steps you can take to fix the problem:

Check your account and purchase history: Sign in to your Xbox account and verify that you are using the same account you used to purchase The Crew 2 Gold Edition. Please double-check your purchase history to make sure the game appears as a previous purchase. If you see the purchase in your history, it should indicate that you own the game.

Restore Licenses: On Xbox consoles, license issues can sometimes occur, making games appear as if they are not your property. To resolve this, go to the Xbox dashboard and navigate to Settings > Account > License Transfer. Follow the instructions to transfer licenses, which should restore your ownership of the game.

Check for account or subscription issues: If you have an active Xbox Live Gold or Xbox Game Pass subscription, make sure your subscription is up to date and there are no issues with your account. Sometimes subscription or billing issues may temporarily affect game ownership.

Refresh your console: Try power cycling your Xbox console. Turn off the console, unplug the power cord from the back, and wait 10 to 15 seconds. Then, plug the power cord back in and turn on the console. This can help update the system and resolve any temporary issues.

Contact me again if the problem persists.

Best regards.

Hello RyanTessier1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!