I no longer have access to Fortnite - Save the world?

What exactly did you purchase. There is no $20 fortnite item that includes save the world. If you purchased the starter pack that is all for Battle Royale.

You will need to purchase one of the Founders editions to have access to save the world

https://www.microsoft.com/en-us/p/f...d=msft_web_search#activetab=pivot:overviewtab

Hello, StoriedLeader69. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

Please review if Save the world appears in your Microsoft account order history with status completed.

https://account.microsoft.com/billing/orders

In addition to that, it is important to note that having achievements in a game is not proof of ownership because we can game share with our friends or access to a title via Game Pass.

Thanks for your attention,

Arturo.

Note: Please refrain from sharing personal information, including an email address or order numbers, in case you find this transaction. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Hello,

When I was redownloading Fortnite, I made sure to download save the world along with it, so yes, the add-on is downloaded. I will check again later to see if it has changed.

Hi there Arturo, Thank you for replying.

I checked my order history, and yes, I did buy Save the World on the account. Furthermore, I bought the upgrade from standard to the deluxe upgrade. I do understand that I am not able to share any images or order numbers but I assure you in April of 2019 I bought the Standard Founders Pack and now when going into Fortnite and trying to load into it, I don't have it. If you have any ways in which you can resolve this issue, it would be greatly appreciated.

Thanks again, Dan.

Please let me know when you are able to check that, Dan.

However, in case the issue persists, please try performing a physical power cycle:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps.
Make sure that you hold the power button until the console completely shuts down.

Important: If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Reference link: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

After that, remove your profile from the console and add it back.
Make sure to know your credentials.