I never received my reward promotion credits

Phantom Weber · Feb 20, 2017

I got an email stating, "Is a new Xbox on YOUR holiday wish list? Make the move to Xbox One and get 30,000 Rewards Credits when you buy your new console from MicrosoftStore.com. P.S. Gold members will get 50,000 Rewards Credits, plus
free expedited shipping." The date range was 8/29/16-12/31/16.

This was the only reason I decided to buy an Xbox One. I reinstated my gold subscription then I followed the link and purchased a console and it didn't mention anything about the promo on the site, so I wasn't sure I ordered it right. Therefore, right after
I ordered it I chatted with support and they assured me it was correct. Once I got my order, I set everything up and chatted with support again asking where the points were. At that time I was told to wait 2-3 weeks to receive them. Since then, I have moved
and been really busy for another 2 weeks or so. I just got back to looking into this and still don't have the 50,000 reward points. I chatted just now and was told to post here b/c the Xbove Live support has limited access and couldn't help me with my request/issue.

I am tired of contacting Xbox for points I should've received automatically. PLEASE HELP RESOLVE THIS ISSUE, SO I CAN STOP HAVING TO CONTACT XBOX AND GET THE POINTS I WAS PROMISED.

:)

chaos777c · Feb 20, 2017

Forza Motorsport 7 Rewards Credits Not Received

I followed the instructions on the official sweepstakes rules:

-registered for the promotion

-was already a rewards member

-purchased the game on 9/26 (within the period)

I received my 10 keys but never received the 5,000 rewards credits from the promotion. I used the link provided on the rewards page to make the purchase.

Can someone please assist with receiving the credits?

XBLRewards8 · Feb 20, 2017

Reward promotion credits never received

Hello Phantom Weber,

Since you were not targeted for the 50,000 Credit offer for free expedited shipping with your console purchase, you received the default 30k for your purchase. This was placed into your account on January 3rd, and deposited into your Microsoft Account as
currency on January 25th.

Smwutches · Feb 20, 2017

You'll want to post in the support section of the forum in order for support to check into it for you.

Smwutches

You'll want to post in the support section of the forum in order for support to check into it for you.

XBLRewards8

Hello Phantom Weber,

Since you were not targeted for the 50,000 Credit offer for free expedited shipping with your console purchase, you received the default 30k for your purchase. This was placed into your account on January 3rd, and deposited into your Microsoft Account as
currency on January 25th.

SwordofWhedon

If you have credit from rewards or other promotions it shows up separately, as that credit expires, while credit you added yourself with money will never expire

Smwutches

Then you did receive what you were supposed. As I said earlier, as a rewards member you're supposed to receive the 15,000 credits instead of the $10 gift code. Anyone who is not a Rewards member would receive the $10 code. The microsoftstore.com emails were
never updated to show the rewards offer, but that is per the terms of the offer.

rewards.xbox.com/.../terms-and-conditions

3. How to Receive Special Offer:...Xbox Live Rewards members qualifying for the Offer will not also qualify for the $10 Xbox Gift Card promoted on www.Microsoftstore.com.

JustAnotherJay

In order to get the credit for the consoles, you also would have needed to purchase them DURING the promotion period in order to receive the rewards points. Reward points for past purchases are not retroactive.

I never received my reward promotion credits