I never receive rewards

Despite being a rewards member since Xbox Once first came out, I have been pre-ordering and buying games digitally from the Xbox one store but have never received any reward points for it ?

Two games I pre-ordered recently through the store were Battlefield 1 and Fifa 17, They come under the section on My Missions where you have to pre-order top game titles.

Any help would be much appreciated.

Cheers.

:)

 

never receive my rewards

Drone57 is my gamer tag. Every year I renew and receive no rewards download games and play for rewards and never receive any points, bing search never receive points. Why am I being screwed out of my rewards ?

 

never receive my rewards

Hi dRoNe57. Smwutches is correct. Your purchases are going towards your MyVIP progress. Once you unlock a Star level, you'll begin to earn payback Credits. We do not see any other actions that would complete an offer. To see what offers are available, visit
your MyMissions page here: Xbox Live Rewards.

 

In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

Currently the only offer for preordering games digitally is the Games on Demand punchcard. Battlefield and FIFA are not eligible for that offer. If you preordered them in September, they would have counted towards your VIP rebate (if you qualify) since there
was special offer that month, or Battlefield would have qualified for the Battlefield offer running at the beginning of that month.

The other offer for pre-ordering games is only valid on physical discs pre-ordered from microsoftstore.com.

 

Hello Holtyyy,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders, in-game
consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. In September 2015, we made some refinements to the program. One change that happened was an adjustment of MyVIP purchase thresholds.
If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress
at (Xbox Live Rewards).

We attempted to find an offer that displayed Battlefield 1 and FIFA 17, but neither the MicrosoftStore.com or Games on Demand offer features these games. You may have been thinking about our MyVIP offer in September that made Pre-Orders Eligible for MyVIP.
Since your purchase of FFIA was made that month, it did count for MyVIP progress, but your purchase of Battlefield did not qualify for any offers or MyVIP and so was not Rewarded.