I never got my 30 dollars gift card from the Christmas Promotion

is it an ms store promotion ?

Or a instore promotion

If it's a retailer promotion you must contact them this includes ms store

Hello I made a purchase of this through the dashboard on my xbox during the promotional period, however I never got the messages with any xbox gift card in my xbox message or my email. When will I be receiving the gift card via e-mail?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Shamzz345, by your description if you have two account balance information showing in your Microsoft account but both are in dollars, that means one must be US dollars and one is probably Canadian dollars, the system makes that distinction with Gift Cards.

Try to check in the purchase description of the card you bought from Amazon which region the Gift Card you bought belongs to.

I got gift cards for Christmas.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello ISAGWEN, by your description if you have two account balance information showing in your Microsoft account but both are in dollars, that means one must be US dollars and one is probably Canadian dollars or other country do use dollars, the system makes that distinction with Gift Cards.

Try to check in the purchase description of the card you bought from Wallmart which region the Gift Card you bought belongs to.