I never get points

Hello,

I've been a Gold member for 7 or 8 years and have been a rewards member for half of that... I've never earned any points from spending in the XBOX store. Is it possible that my rewards account and my Live account are not linked?

As an example; I recently bought a year of Premium for World of Tanks. This is part of a current promotion, but there's no point activity on my account.

Thanks for looking into it.



:)

 

I never get the FIFA Points !

You need to contact EA. They should be able to provide you your missing points. Make sure to follow the specific instruction on this page:

How to report your lost or missing FIFA Points

 

I never get the FIFA Points !

Hallo I bought 12k FIFA Points and I never received Thema and EA sent me here to get a courtesy refund. I hope that you cold help me . I spend so much money and Gott nothing! Thank you

 

Hello DbulHelix,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you were a zero star member, you did not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

Since you just hit your first MyVIP star, you will begin to see payback for your purchases. Payback is calculated as a monthly sum, and placed as pending in your account midway through the following month.

Regarding your World of Tanks purchase, from the FAQ for that offer:

Which Xbox Store content is eligible for this offer?

This offer is only open to add-on content for Free to Play titles purchased from the Xbox Store. Add-on content includes but is not limited to gem/coin packages, additional skins, starter packs, etc. This does not include purchases made within the game,
as well as purchases made using premium or earned currency.

Since your purchase was made through an in-game storefront, and not the Xbox store, it was not eligible for that offer.