I never get my credits when I make purchases

gusalomao · Apr 26, 2017

Hello there!

My name is Gustavo, I live in Brazil and everytime that I make a purchase to get rewarded by a mission, I NEVER GET MY CREDITS!

On april 6th I preordered Bulletstorm: Full Clip Edition, Yooka-Laylee + Toybox Pre Order and Little Nightmares - Digital Edition to complete this mission: Xbox Live Rewards but until
now, I didn´t get my credits.

It´s not the first time this happened. I purchased Overwatch and some other games last year for a mission and never get the credits. That´s why I choosed not to do Rewards Missions anymore. But this month I saw this preorder mission and I wanted this 3 games,
so I gave it another chance, without success.

Can you guys tell if I´m doing something wrong or if there is a problem with my account? I really want to participate on the Rewards more actively, but if this problem persists it will become impossible.

Thanks and sorry for my poor english.

:)

XBLRewards8 · Apr 26, 2017

I never get credits...

Hello Tati Moser,

Since you registered into the program with a US Microsoft Account, we created a US Rewards Account for you. Since your purchases have not been made with that regions currency, your purchases are not eligible for Rewards. Furthermore, if you request a deposit,
your deposit will fail, since we will be unable to deposit funds from your US Rewards Account into your non-US Microsoft Account.

However, this deposit issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option
if you wish to continue with Rewards in your current Xbox Live region and be Rewarded with for purchases with that region's currency is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Tati Moser · Apr 26, 2017

I never get credits...

I'm a member since 2014. I've bought like 50 games or more already, yet I don't get credits or discounts ever. Why is that?

XBLRewards8 · Apr 27, 2017

Hello gusalomao,

You registered into the Rewards program as a US Microsoft Account member. Therefore, we created a US Rewards Account for you. This means we are only tracking purchases made in USD for your account. Only purchases made in your regional currency are eligible
for Rewards. Since your purchases have been made with a non-USD currency, they have not been eligible for Rewards. Additionally, spending in a different region has caused your Microsoft Account to be set in a different region than your Rewards account. This
means that your deposit will fail since we cannot deposit USD from your US Rewards Account into your Brazilian Microsoft Account, which will only accept BRL.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

XBLRewards8

Hello gusalomao,

You registered into the Rewards program as a US Microsoft Account member. Therefore, we created a US Rewards Account for you. This means we are only tracking purchases made in USD for your account. Only purchases made in your regional currency are eligible
for Rewards. Since your purchases have been made with a non-USD currency, they have not been eligible for Rewards. Additionally, spending in a different region has caused your Microsoft Account to be set in a different region than your Rewards account. This
means that your deposit will fail since we cannot deposit USD from your US Rewards Account into your Brazilian Microsoft Account, which will only accept BRL.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Smwutches

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

XBLRewards8

Hello Tati Moser,

Since you registered into the program with a US Microsoft Account, we created a US Rewards Account for you. Since your purchases have not been made with that regions currency, your purchases are not eligible for Rewards. Furthermore, if you request a deposit,
your deposit will fail, since we will be unable to deposit funds from your US Rewards Account into your non-US Microsoft Account.

However, this deposit issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option
if you wish to continue with Rewards in your current Xbox Live region and be Rewarded with for purchases with that region's currency is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

GlacialBird2039

Thank you for the explanation, I thought I will receive credit reward for every games I bought.. (That is my bad)

btw, how about this:

Make a purchase, earn Rewards
Never made a purchase from the Xbox Store? Now's the time to grab that game, movie, TV show, or special avatar item you've been eyeing! After all, you'll get 1,250 Rewards Credits just for making it yours.

1,250 Rewards Credits
Will I get the 1.250 Rewards Credits?

Surya Kumar2

When I entered my debit card details. It shows it as credit card and when trying to make a purchase with the card it shows "We couldn't get authorization for this purchase"

I never get my credits when I make purchases