I need to speak with a Specific Agent

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully,

Hello James (VoidReaper15),



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, your query is related to payment for changing gamertag. Let us see and check on what we can do to help address your concern in a timely manner.

By the way, we cannot guarantee that you will be connected back with the specific representative to continue your previous interaction because they may be supporting in different platform and our support here is randomly distributed. We can help you provide the information needed with regards to your concern about changing gamertag.

Yes, you can change gamertag. The first time you make changes with gamertag is free. Subsequent changes will incur charges amounting to $9.99 USD or equivalent amount depending in your region's currency. For more questions about changes of gamertag, see the most frequently asked questions provided in the link below:

• Xbox gamertag FAQ | Xbox Support
  
• How to change your Xbox gamertag | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

I'm not seeing what you've recommended. I'm sorry. So you're saying I need to see/hear from someone else? I'm sorry, I've been working at this for about 24 hours or more.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello JonWB81, If you are trying to contact support, use the link below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Based on many calls to/from Microsoft, they somehow messaged my username up. Now I have two usernames that are the same () and unfortunately, the email I need i can't get to and the one I don't need is available. I have a LOT of purchases with the yahoo name including movies, games, passwords, etc. I would like to have my primary account (the yahoo one) where my purchases are.