I need to speak to someone at microsoft. My sons xbox series s account has disappeared.

Clare Andrew · May 28, 2025 at 6:03 PM

I need to speak to someone at microsoft. My sons xbox series s account has disappeared. I can access it on my phone but it just won't add back on his console. I have followed all the online guidance and support and it still.doesnt work. Trying to contact someone at micrsoft for support is like trying to break into the Bank of England! Very very frustrated!

:)

SweetMonet

Hi, Clare! I'm sorry to hear you're having trouble signing in your son's account on the Xbox console. No worries, I'm happy to assist you with this today.

Please follow these steps and see if it will help fix the issue.

Make sure that Passwordless Account and Two-step verification are not enabled here. Sign in using your son's account.

https://account.live.com/proofs/manage/additional

Update your password here.

https://account.live.com/password/Change

Sign in here using the new password.

https://www.xbox.com/en-US/

Then, press and hold the Power button on the front of your Xbox until the console turns off.

Unplug everything from the back of your Xbox.

Wait 3 minutes, and then plug the power cord and HDMI back in.

Try to download your account.

Let me know if that works. Thank you!

Anglemingle

Hello again, looking for further advice please.

If I purchase this - MICROSOFT Xbox Series S - 512 GB SSD as my boys' 2nd/additional console, would this do everything they need to do? (the one they have is 1TB)

On the "original xbox which is a xbox one S all digitial, all games have been purchased thro Son A's microsoft profile/account . So lets assume he keeps this xbox as his.

If I purchase this 2nd console Xbox Series S - 512 GB SSD and Son B gets/uses this xbox. Will Son B get the games he wants (e.g COD) down loaded on onto this new console?

I think Son A's original console came with Fortnite on it so I am presuming that I would need to purchase fortnite for Son B's new console?

Thank you all so much for all your help.

Ghostworkz

I have this exact issue. His is my setup:

My son has a One S

I have a Series X

I was able to set the One S as my home xbox

I added his account to the Series X. Went to setting and then to my home xbox. At first, it is checked, then I get the circle, and the check mark is removed. Click on make this my home xbox on the Series X using his account, the circle spins, and then back to the "unchecked" box.

Checking his (One S), my account still has that xbox as my home xbox.

Reset networking, reset MAC address, flushed ARP cache on my switch and router, restarted all of those devices, and reset the Series X (both hard power cycle and factory reset). No luck.

Is it due to his account technically being a Xbox One profile and mine a Series X?

Also, my son's account is a child account but, unrestricted.

nextonex

My xbox gold account's home xbox is the model S. This lets my Son play the games I have purchased.

I use the model X signed in as my gold account. This is my Son's home xbox.

My son uses the model S signed in as his gold account, this is MY home xbox

My daughter tries to sign into the model X (my son's home xbox who has a valid gold account) and it says she needs gold to play online or join a party etc. She should have access to gold because this is my son's home xbox who has an active gold subscription.

cullenson

Hi. Can I ask I brought digital

Mw3 in November on my account on a series s, can my son on xbox one play it on his account, if his console is home console or does he need to buy base game also

I need to speak to someone at microsoft. My sons xbox series s account has disappeared.