I need to request a refund

Hi there! This is Virginia O.

I understand that you want to get a refund for Robux however it was denied.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, redeeming Robux directly through your Roblox account on Xbox typically requires the game being installed on an actual Xbox console.

Robux purchased from the Xbox Marketplace cannot be used on cloud gaming services like Xbox Cloud Gaming because it is tied to specific platforms.

Thank you for your understand and cooperation.

You can try replying to the email you received denying the refund to contact the refund specialists, but a refund is not guaranteed.

i have tried to refund my game but it rejected it although i purchased it under 14 days ago. i only purchased it on march 21st could anyone help

based on the timeframe alone you wouldnt be able to request a refund.

Its also worth nothing that digital currencies are generally not accepted as refundable , and you have to contact in this case EA .

you can connect to chat, reach out on social media platforms, call the company or request a call back, they will be able to see every transaction made and as you should be able to see your purchase history you will be able to prove and dispute any purchases made.

however you do have to accept a disclaimer that if found that the coins/currency has been transferred to your account and they feel that there is anything unjust to your claim once it has been investigated, this could lead to an account or console ban from EA services.

Hi Zhyprok,

So I understand you would like a refund for Prey. Any refund requests need to be submitted through our online refund request webform. Follow this support guide that will lead you to the refund request webform to submit and be review by a refund specialist
team:
https://support.xbox.com/billing/payment-and-purchases/request-refund

I hope this helps!