I need to recover my old gamertag

You should just need to press the Xbox Button and go to "Recover Gamertag" (It may say "Download Gamertag"). From there it will request your Windows Live email and password for your gamertag. Enter this and it will recover your old gamertag to your new system.

(I am an ambas. but I haven't recieved my logo yet)

Hi KevinDomm. My name is Kyle and I'm an independent advisor.

You get one free change; any changes after that, you must pay a fee, including changing to your old gamertag.

Please reach back if you have further questions.

Thanks,
Kyle

Hey,

I see that you're having trouble redownloading your profile levass4, I suggest you go to: http://microsoft.com , log in with credentials for levass4 and go here : https://account.microsoft.com/devices?fref=home.banner.devices&refd=account.microsoft.com

You'll be able to see which devices your account is logged on and you can remove the account from those devices and log in on your Xbox.

Hope this helps, cheers

Good morning, Nozzle.

I tried what you said but levass4 is not one of the options to add. When I click on add new and add levass4 it says it's already in use.

Are you able to pull up my email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and delete the Whirlwind and add levass4 on our profile?

thank you

Dawne

You can recover your other account using the login credentials for that account.

https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

Best,

Nozzle