I need to migrate my Rewards points

I need to migrate my account from the US to Canada. I read on the pinned post that you need to be made aware of it BEFORE I opt-out, so here I am, informing you!

I read the post saying that I need to opt-out, wait 48 hrs, then opt back in. Just want to make sure I don't lose my points or my VIP level.

Thanks!

:)

 

Rewards points not depositing, can't migrate account, stuck forever?

Hi! So since March, my Rewards points are not depositing. I had around 25 700 yesterday and today I redeemed the rest of MyVIP gems for another 5000 points, which means I'll have over 30 000 points just sitting there. I was told my Rewards region and Microsoft
account region are different, which sparks the issue, however I am unable to migrate due to some issues not even support was able to resolve. Apparently there is some interference between my Microsoft and Xbox accounts that prevent me from migrating. So since
I'm unable to migrate, I won't ever be able to reach the points, even when they transfer to Microsoft Rewards. I am horrified of the idea of giving up on such amount of points, so I'm desperately asking if there is some possibility of resolving this issue.
Thank you.

 

Will I ever be able to reach my points?

I've asked here this question multiple times but never really got an answer that would resolve anything. Since March my Rewards points were not depositing. They told me it's because my Rewards region (UK) and Microsoft account region (Czech) were different.
The problem is, I CAN'T migrate my Microsoft account. Support told me there is some issue beyond fixing, so I'm stuck on Czech Microsoft account. That way, I can't match it with the Rewards region, and since Microsoft Rewards is not supported in Czech Republic
too, I won't be able to join there either. So how can I get to my 30 775 Rewards points? They'll be stuck there for a year and eventually expire, which is not really a great solution for me. Once more, simply put - can NOT migrate Microsoft account, how else
can I get my points to deposit from the Rewards account with a different region?

 

Hello TheButchersNail,

We see that your Rewards Account is already set to the Canadian region, and is rewarding purchases made with that currency. However, your deposits are being held up since around the time we start processing deposits you being spending in the USD currency
type. This then sets your Microsoft Account region to the US region. When we then attempt a deposit, it fails, since we are attempting to deposit CAD into a USD account. In order to prevent this, you will have to limit your spending to the Canadian regional
currency.