I need to contact someone from the Xbox support team ASAP about a stuck transaction.

Nick202 · Mar 5, 2022

I got an Xbox recently, tried to buy an Xbox game pass ultimate for 1 month. Turns out my region is not available, so I entered a US address for the billing address. Obviously, I got an error saying the addresses do not match. Now I cannot change my preferred billing and shipping address for my Microsoft account because a transaction is stuck on their end. This was said to me by a person from Microsoft's tech support. They told me to contact the Xbox support team. Now here's the funny part. I can call the support but my country is not on Xbox's region list. I cannot call them, I cannot chat with them so I am taking this issue here.

Someone from the Xbox support team please give me an email or chat with me in any way possible. I want to solve the stuck transaction issue.

:)

Smwutches

If you don't see the chat with support option, change the category/topic until you do.

Smwutches

You would have to go to http://support.xbox.com/contact-us to request a call back or chat with support. These forums are community based so we don't work for Microsoft.

Nick202

I went through most of them but didn't have the option? Is it a regional thing or is it random?

Nick202

Hey mate. Thanks for the reply. Here's the issue I literally cannot contact the support through the xbox's support website.

In order to call, I have to use my phone, but I don't see an option for my country.

And I also do not see a "Chat with support" option. Only chat with another member of the community.

I'm getting desperate here :/

Smwutches

It may vary, I'm not sure, but try "Family and online safety" and "I want to protect my account".

I need to contact someone from the Xbox support team ASAP about a stuck transaction.