I need someone from enforcement to help me resolve this.

There is no way to get a second appeal. If they denied the first one, there is nothing that can be done.

Also, no one else should have access to your account. That in itself is a violation of the rules.

i need to contact someone from the enforcement team can you provide me with their email or such?

Hello again AlaskaWinner,

It all depends on which product you want to refund since according to Microsoft/Xbox policies a subscription can be refunded within 30 days, meanwhile a game can only be refunded within 14 days and also not having accumulated significant hours of play.

You can find this information here: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope you understand, happy holidays.

Hello AlaskaWinner, my name is Oskayra and it will be a pleasure to help you.

The Xbox ambassador Osinted and I will be happy to help you with any questions or problems you may have. Could you tell us what question you need help with?

We wait for your reply.

Sincerely,
Oskayra.

I wanted to know how long to request a refund.