I need microsoft employee tech support, not other people like me

For anyone talking about a lawsuit, that is a little overboard right now. Microsoft simply needs to be aware of the numbers of people seeing a problem. People need to call the tech support number so that Microsoft becomes aware of the issue and can start
getting a grasp on what systems are no longer working. They will need to find common ground leading to the problems to identify the issues and work toward a resolution. Myself, I have put my Xbox away and canceled my Xbox Live till something is resolved. For
people who want to have their Xbox available sooner and can afford it, send it for repair. As long as your call to tech support is documented and reflects the same issues, I am sure that when this is acknowledged by Microsoft as an update issue, there will
be a refund. I have however begun contacting various tech news outlets because there is more to this. Microsoft employees have declared to customers that there are no problems with the update. People need to be aware to confirm full working order of their
system before the update, maybe even have tech support on the phone when installing the update. That way it can be confirmed before the update that everything is working and then after the update, if there is an error, they will be aware that it was during
the update. The other option is for all of us with a failed Xbox to call support once or twice a day to see if there is any change in what is happening. Microsoft has made good on update related problems before, they do need time to work on the resolution.
During that time it would be great if Microsoft employees would stop insisting there is no problem. Because when Microsoft acknowledges the issues exist, these employees become liars and have purposely misled customers.

My experience on any Microsoft platform has been outstanding. People are nice and willing to help. The Microsoft employees themselves are a great recourse and help me so much when I need support.

My experience on any Microsoft platform has been outstanding. People are nice and willing to help. The Microsoft employees themselves are a great recourse and help me so much when I need support.

Except that these forums are for technical support say if your console is not connecting to the servers for some reason. Tech support does not maintain or decide upon matchmaking configurations for games. By posting on the feedback site, your request will
be seen be the correct people and will be taken into consideration by them. That is the only way to try to affect change in the system.

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While there are some Microsoft employees that do tech support here, the bulk of posters are members of the community like yourself. Those that are employees are here to provide technical assistance and have nothing to do with Gears of War or its servers.
Asking them to change it is like asking the cashier at McDonald's to make the Big Mac bigger or bring back the McRib. They have no control over that.

Most likely a high call volume.

People call for stupid reasons(well to put it simple, there are alot of stupid people) and stay on hold waiting, clogging up lines......

Try to google an answer if you can't figure it out. Call if you must.