i need help

And this is save not my account!!! wtf is Going on here? that s100% my email, and my password but this is not my account!!!!!!!! can i get back my money? please wtf!

it sends me back to the home menu when i get reconnected

Hi there!

Apologies for the late reply!

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General Info

Chat start time Jan 8, 2014 9:02:45 PM EST

Chat end time Jan 8, 2014 11:22:30 PM EST

Duration (actual chatting time) 02:19:44

Operator Morgan

yep so after that long time she connected me to a manager and I copy Pasted alot of stuff she said and this is the first thing he said >>>(Manager)Lervin: Thanks for bringing that up, Chris. This is totally not the kind of service that we want you to have.
I'm sorry if you had to go through all that trouble just to get this rectified. <<<<then so on talking mainly I am going to have to wait for a different department to fix the problem then at the end he said this>>>(Manager)Lervin: I will make sure that Morgan
will be provided feedback later right after this chat session, Chris. Thanks for sharing this with me. (Manager)Lervin: On the other hand, I hope I was able to help you the best possible way I can.

(Manager)Lervin: It's a great pleasure having you on this chat session, Chris.

(Manager)Lervin: As one of the managers in this department, I always want that my team can give the excellent support experience that every valued customer like you deserves. You can always count on that!

(Manager)Lervin: Rest assured I will talk to him later. You have my word.<<< ...Most likely nothing happened but I have this in writing and I am reporting it to Gamestop ...This is not right and what they told me was false . It does not carry contract with
the console ,It carries with account and it was to be corrected along time ago and now came up ,seems to me that people do not do their jobs at xbox.