I need help

Discus and support I need help in XBoX Accessibility to solve the problem; So my main account got blocked a month ago and i havent been able to get back in since i changed my old email to my new email on the account back in... Discussion in 'XBoX Accessibility' started by Ryder Beaston, May 1, 2025 at 1:23 AM.

  1. Ryder Beaston
    Ryder Beaston Guest

    I need help


    So my main account got blocked a month ago and i havent been able to get back in since i changed my old email to my new email on the account back in 2023 i think and for some reason my old email address is still listed as the contact email but my old email address was deleted when i made my new email and that was about 2 or 3 years ago so the same time i made my new email when i turned 13 so i didnt have to be on the family thing so it would let me do more things, and as google says in their support forums after 30 days of the google account being deleted google removes the account from their system and cannot be recovered anymore, so when it sends me a verification code it tries to go to my old email because for some reason who knows why it is still my contact email so the code never reaches me, i have done multiple requests for the recover form to recover my account but i cant remember all the details of the stuff it is asking about the games i purchased and if i dont select i purchased something then it rejects it because it sees i bought minecraft back in 2021, and all the agents are helpless, even the ones that do help me cant help me, and i also did the account reinstatement a few times but it just gets rejected anyway, so i dont know what i am suppost to do because there is literally no possible way to regain access to my old email like its gone it cant come back, so i cany verify my account because the code is going to my old email. I have so much stuff on that account its not even funny.

    :)
     
    Ryder Beaston, May 1, 2025 at 1:23 AM
    #1
  2. SeilBlase7 Win User

    Help, i need help;(

    And this is save not my account!!! wtf is Going on here? that s100% my email, and my password but this is not my account!!!!!!!! can i get back my money? please wtf!
  3. DerpAssasin123 Win User

    Help! I need help with this!

    it sends me back to the home menu when i get reconnected
  4. Mister Getafix Win User

    HELP I NEED HELP

    Hi there!

    Apologies for the late reply!

    If you are still running into issues trying to connect to Xbox Live Gold feel free to post back and let us know.

    We will be here to assist you if needed!
  5. M3tal Daz3 Win User

    Help, i need help;(

  6. Firebeeve Win User

    HELP I NEED HELP

    General Info

    Chat start time Jan 8, 2014 9:02:45 PM EST

    Chat end time Jan 8, 2014 11:22:30 PM EST

    Duration (actual chatting time) 02:19:44

    Operator Morgan

    yep so after that long time she connected me to a manager and I copy Pasted alot of stuff she said and this is the first thing he said >>>(Manager)Lervin: Thanks for bringing that up, Chris. This is totally not the kind of service that we want you to have.
    I'm sorry if you had to go through all that trouble just to get this rectified. <<<<then so on talking mainly I am going to have to wait for a different department to fix the problem then at the end he said this>>>(Manager)Lervin: I will make sure that Morgan
    will be provided feedback later right after this chat session, Chris. Thanks for sharing this with me. (Manager)Lervin: On the other hand, I hope I was able to help you the best possible way I can.

    (Manager)Lervin: It's a great pleasure having you on this chat session, Chris.

    (Manager)Lervin: As one of the managers in this department, I always want that my team can give the excellent support experience that every valued customer like you deserves. You can always count on that!

    (Manager)Lervin: Rest assured I will talk to him later. You have my word.<<< ...Most likely nothing happened but I have this in writing and I am reporting it to Gamestop ...This is not right and what they told me was false . It does not carry contract with
    the console ,It carries with account and it was to be corrected along time ago and now came up ,seems to me that people do not do their jobs at xbox.
Thema:

I need help

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