I need help with the store immediately

Since I am NOT able to call microsoft via phone in my region or a region with a language that I am able to speak and understand I tried to get support via chat. WHich is also not possible. I looked for any kind of email, which doesnt exist.

I DEMAND a refund for Forza Horizon 4.

The game isnt installing properly, I didnt get the DLCs even though I purchased them. I reset iwndows and the store and bugs still exist. The basegame keeps resetting and I cant NOT play it beyong what the Demo would allow, telling me to buy the game.

Orderpage doesnt give me the option to refund. But I purchesed and didnt get anything so I am clearly in the position to demand a refund or at least deman support wich should be granted by law here. Im talking like this because I am done with this company and
its actions.

:)

 

need immediate help

Keep in mind the xbox live policy regarding digital purchases : http://support.xbox.com/en-US/games/purchasing/buying-digital-game-faq

"You can’t return a digital game and receive a refund or credit"

For more help you can contact xbox chat support billing section: Contact Us | Xbox Support

 

Need immediate help

The enforcement team does not use the forums. If you've been suspended, you would need to go to
http://enforcement.xbox.com to see about submitting a case review. That is the only way to contact the enforcement team.

 

Unfortunately, you will have to contact support directly as they are the only ones that can issue any refunds. Sign in to your Microsoft account

 

You will need to fill in the refund request form.

Sign in to your Microsoft account

 

Support no longer issue refunds they direct all requests to fill in the refund request form

 

Thanks for the heads up. I changed the link in my post.

 

Hello!

Thanks for reaching out with this situation for us here on the forums. I understand you are not happy with a purchase that you have made. I recommend

Request an Xbox digital product or subscription refund or
Contacting Xbox Customer Support regarding this issue for some assistance with troubleshooting.

Hope this helps

 

Thx, I hope this works since I havent found anything like this for the german pages.

I still dont get why they dont offer 24/7 support for people who dont have any way to contact them during their pretty short service time.

 

Thats interesting as there is no information about this on any german page. They want you to use the livechat or call them which I cant do (Im at work when they have their service up)

 

Sadly your first link doesnt work (The page tells me it has been moved) and the second link only leaves me with the option to post something on this forum.

I opened a ticket on the link I got provided here and I hope it works since it seems like this is my only way to contact the support outside of my worktimes

 

Hi Waldherz,

the only solution for solve this problem it's contact the Support at this link:

https://support.xbox.com/en-US/forms/request-refund

 

I tried that one before. When i select "Store" or "Game" or Xbox or anything of the preset options it only leads me to the forum or a help page with tips on how to test if my game works.

The chat here is offline at the moment. And they are online when Im at work sooo..ya.

I tried the contact formular ViralCyrix posted. I hope it will work since there only is limited time for a refund and its a lot of money for me.

 

> I tried the contact formular ViralCyrix posted. <

Hi Waldherz,

normalerweise geht das außerhalb der USA nur über den Telefon Support:

BETRIEBSZEITEN

Der telefonische Support ist zu folgenden Zeiten erreichbar. Bei Anrufen aus dem Mobilfunknetz entstehen je nach Mobilfunkanbieter Gebühren.

• 09:00 - 18:00 Uhr Montag bis Freitag
• 10:00 - 18:00 Uhr Samstag und Sonntag

RUFNUMMERN

• Gebührenfrei: 0800 181 2968
• Direktwahl: 49 695 007 0422
• Schwerhörige (Texttelefon – TTY): 0800 1 81 29 75

Tatsächlich gibt es Fristen, aber wenn du erst am WE anrufen kannst, dann werden die sicher kulant sein. Kannst ja erzählen, wie du von den Support Seiten von Pontius zu Pilatus geschickt wurdest. So lange man ruhig und freundlich bleibt klappt das meist
recht gut.

Allerdings wäre es sehr interessant zu erfahren, ob das mit der Ami Refund Seite vielleicht doch bei dir geklappt hat, um zukünftigen Fragestellern, die nicht aus den USA stammen vielleicht den Tipp geben zu können, b.z.w. davon abzuraten.

Wäre also nett, wenn du das Ergebnis hier kurz posten könntest.

________________________________________________

[Translation - > I tried the contact form ViralCyrix posted. <

Hi Waldherz,

Usually this can only be done outside the USA via phone support:

Hours

Telephone support can be reached at the following times. Calls from the mobile network incur charges depending on the mobile operator.

• 09:00-18:00 Monday to Friday

• 10:00-18:00 Saturday and Sunday

RUFNUMMERN • Toll free: 0800 181 2968

• Direct election: 49 695 007 0422

• Heavy hearing (text phone – TTY): 0800 1 81 29 75

In fact, there are deadlines, but if you can call at the WE, then they will surely be cularing. Can tell you how you were sent from the support pages of Pontius to Pilate. As long as you stay calm and friendly, the people will be fine.

However, it would be very interesting to know whether this may have worked out with the Ami Refund page after all, in order to be able to give future questioners who are not from the USA perhaps the tip to advise against it.

So would be nice if you could post the result short here.]

 

Leider habe ich zu den normalen Rufzeiten wirklich keine Zeit, da ich dort auf Arbeit bin und am Wochenende bin ich auch öfters stark beschäftigt im Moment :/

Daher bin ich sehr fan von einem Ticketsystem. Aber ich werde trotzdem hier posten wie es am Ende ausging.

Das beinhaltet auch den Fall dass das Problem gelöst wurde, wovon ich nicht ausgehe (leider)

Trotzdem Danke für den Tip, bestimmt wird irgendjemand das lesen

_____________________________

[Translation - Unfortunately, I really don't have time at normal call times, as I am there at work and on weekends I am often busy at the moment:/

So I'm very fan of a ticketing system. But I'm going to post here anyway, how it went out in the end.

This also includes the case that the problem has been solved, which I do not assume (unfortunately)

Nevertheless, thank you for the tip, surely anyone will read that]