I need help with removing my Xbox live account from my ea and ea isn't helping

Reznov119 · Feb 5, 2019

Okay let me start from the beginning. When I was young I had made a ea account with my mom's email address awhile ago and I thought nothing of it. That was untill a year or two ago when I needed to access it again for mass effect Andromeda. In which only
then I had remembered that I did that. But by this time the email had been deleted so I can't access it. But ea Won't do anything because they are are saying that I still have to verify it but it's a zoomtown account. That website doesn't exist anymore what
do I do please help!

:)

XBF Jasmine Z

Hi Reznov,

Thanks for reaching out to us here on the Forums!

Unlinking accounts is currently only possible for Game Advisors. Please contact one of them via live chat or phone at
https://help.ea.com/contact-us for further assistance.

Also on a general note, you should not create a new account, all your game entitlements are tied to your account and by simply changing to a new account you might lose access to all your previous games. If the email address for your account is no longer
in use, you can get it changed to a new one by contacting a Game Advisor.

In this case I would strongly suggest getting the email address of your old account changed to a new one. We understand they are saying to verify the account but the only to do would be to try and get into that account. We know you said it doesn't exist
but I would look around to see if there is a different way to access that account.

I hope this helps!

kyle_m4496

Hi Ryan. My name is Kyle and I'm an independent advisor.

The account connection is made on EA's system, so it can only be unlinked from EA's end.

Try signing into the EA account using your Xbox account: https://www.ea.com/login

If you are able to access the account, follow the steps on EA's help page to unlink it: https://help.ea.com/help/account/unlink-gaming-accounts-from-ea-account/

For further help with this, you'll need to contact EA. You can find more info on how to set up a case with EA at the EA Help website: https://help.ea.com/help/faq/contact-ea-help/

Thanks,
Kyle

morbidpixie

I had the same issue. Had to go to my EA Account and Unlink my Xbox Live account.

After Unlinking, follow the steps to install an EA Play game from the Xbox app. EA Desktop will ask to re-link your Microsoft account.

After doing that it all works fine. Hope this helped.

ThrownChannel16

hi -

Same issue with Madden 18 . Continues to send error message about being signed into ax ox live and EA servers .

My 9 year old is crushed because he can’t use most of the game on the GOAT edition.

So frustrating !

If anyone can help please send message!

kyle_m4496

Hi ChocoTaco586. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. EA account connections are made on EA's system, so I'm afraid it can't be unlinked from Xbox's end.

Try signing in to the EA website using your Xbox account: https://www.ea.com/

If that doesn't work, you'll need to contact EA again for further help with account recovery. You can find more info on how to set up a case with EA at the EA Help website: https://help.ea.com/help/faq/contact-ea-help/

I need help with removing my Xbox live account from my ea and ea isn't helping