I need help with purchasing products

Ok thanks I was worried I would have to always use my card to but items

Yes, you can still use your Microsoft Balance to purchase games. When the option for payment comes up, you have to manually select which payment option to use.

First thing to do would be to get in touch with the place of purchase about a faulty product, if the product is now new then you would need to contact the manufacturer, usually this can be the publisher, check the website

If this post helped please remember to upvote.

This happened to me too, except I had refunded something from microsoft to a gift card. It says I have the balance but gives me a purchasing error when I buy something. The card company says I have the amount too. Any ideas?

Hi Travis,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues purchasing the Galaxy Black Edition of Xbox due to an error.

Kindly try to use a different browser such as Microsoft Edge and try to process your purchase again. If you'll get the same error, kindly try it using a different internet connection such as mobile hotspot or use the mobile data of your smartphone and try to checkout from there.

If you are getting the error regardless of your internet connection or browser, I would recommend that you contact Microsoft support for your account to be checked internally and see what's causing the error. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

Regards,

Alvaro