I need help with my Xbox One

Hey there!

Sorry to hear that your Xbox One won't give you back your game! You can definitely try to

manually eject the game. That should do the trick and make your console give you back your disc.

Let us know how that works!

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troubleshooting.

Nine Eight Nine, thank you it worked!!! You are awesome, have a great Thanksgiving, cause right now I am thankful I came here and got your advice!

Peace.

scott

I'll try thanks, am freaking out a bit here...

Hi Jorge, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

I recommend you submit it for repairs.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.

Hi sokrox, Please could you try power cycling your Xbox One. To do this simply press and hold the power button on the front of the console for a good 10 seconds. Even when the console switches off keep that button pressed. Once 10 seconds is up leave your
console off for 5 minutes. Power it back on and see if that has fixed your issue.

Hope that's helped.