I need help with my Xbox 360 family passcode

Hi FamilyTrack5450,

I'm sorry you lost your passcode. Please let us know if it is the profile passcode or the family passcode.

If you've forgotten your Xbox Live gamertag's passcode you just delete and redownload your profile. This will clear the profile of any passcode. Now, if you've forgotten your XBOX 360's Family passcode then you need to contact phone support, there's absolutely
no way to reset it manually by yourself without speaking with phone support. Worst case scenario is that you will have to "Reset to Factory Defaults" to clear the forgotten Family Passcode.

Good Luck to you!

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Hit Upvote if this Helps!

Hello Dwayne Lewis,

We appreciate you for bringing this up to Xbox Forum.

To reset the family passcode on your Xbox 360, you can follow these steps:

1. Sign in to your Microsoft account and go to the Devices tab. Locate your registered Xbox 360 console and select Show Details.
   
2. Select Manage, select Reset passcode, and then follow the instructions to reset your pass code.
   

Alternatively, you can reset the pass code on your console by following these steps:

1. Go to Settings, and then select Family.
   
2. Select a content control setting to change.
   
3. When you’re prompted, enter any pass code (even though it’s incorrect).
   
4. When you’re notified that your pass code is incorrect, select Reset Pass Code. are notified that your pass code is incorrect, select Reset Pass Code.
   

You may just follow the steps in this article. How to reset the pass code for parental controls on Xbox 360 | Xbox Support

We hope this helps! Let us know if you have any other questions.

We will be glad to follow up and help you.



Sincerely,



Moderator

Microsoft Community

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).







Thank you for your understanding.



Respectfully,

I am having problems with my family setting passcode. This a refurbished xbox 360

Hello Icefang,

Is the passcode on an Xbox 360 or the passkey on the Xbox One. If it is in fact the family passcode on the Xbox 360. You can follow this Guide to

reset the passcode on the Xbox 360.

Hope this helps, let us know.

Thanks

Brad

Xbox Forum Team