I need help with my other account. I don't have authenticator app access.

Hi Tornado, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and help you recover the account.

Hello, Cha-Den. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

First, just to clear some things out, here we are only users helping other users. We are not Microsoft employees and we do not have access to user accounts. So we cannot access anything on your account, unfortunately.

If I understood your situation correctly, you have enabled two factor authentication on your Microsoft account to receive a code to your phone but you don't have access to your mobile phone number anymore, is that correct?

Yes, that is correct. If you guys need my adult authentication, should connect with my mobile number in Australia. Not connect with Mobile phone authentication in South Korea. My mobile number in South korea is already disconnected in long time ago. How can I make authentication now?

Hi Sad.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for the issues you're experiencing.

I inform you I don't have access to your data or account. I can only offer advice based on the information you provide.

I understand that in cases like yours, we all want to regain access to our accounts as soon as possible, but making too many attempts can trigger system locks, so I advise taking some time between attempts.

If I understand correctly, you tried to access through the recovery form but mixed up the IDs of the two consoles. If that's the case, the system probably won't accept the data, but it's still best to wait because you should receive a response to your request. You can fill out the form multiple times, always with at least a 12-hour gap between each submission.

Microsoft is very careful about protecting our data and our accounts, which is why it uses these procedures to ensure that it's the true owner who wants to access them.

I hope I've been clear and helpful.

Kind regards
Renato

Hi Shvay, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized charges"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your product and category > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

its going to ask for a app to be downloaded. i got a text after i set up ad verified my account security saying "Your Xbox needs a new app password to continue playing" i don't have an app for my Xbox. i don't have an authenticator for my Xbox.i just want
to play and talk to my friends. i DO NOT want to Download an app just to keep playing online.