I need help with my gold

Hey there ikirto!

When did you obtain your Gold membership? If it was recent, it might take a bit to push through and recognize that you have a Gold membership. If it's been a day or so and you're still having issues, I would recommend reaching out to our

phone team for further assistance. You can ask them to remove your current Gold membership and provide you with a replacement token. Hopefully this "jump starts" your Gold status and lets you access games and parties.

Good luck!

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troubleshooting.

Hello,

It might be best to check if auto renewal is disabled support.xbox.com/my-account/xbox-live-membership/cancel-xbox-live-gold-subscription

If you are unable to cancel it with the steps on the supportpage it might be best to contact Xbox Live support by phone or Microsoft Support by chat (
NOT
Xbox Ambassadors/Community Volunteers since this is a Profile/Payment related issue which they have no tools/permission to help with )

It could possibly be a problem with your bank. Contact them and see if the purchase successfully went through and that it was the annual fee. In addition you can check here https://account.microsoft.com/services/
to see if the gold is activated. Other than that I recomend you contact an Employee of Microsoft to aid you with this issue by going to this link
https://support.xbox.com/en-US/ .

I have the email from Microsoft stating that it was successfully renewed. My Gold is not activated, but when I try to add a code, it won't take it, says I already have Gold. The Virtual help center on here was worthless, a "Strongly Worded Email" will
be going out next if they can't fix this via the Support page (which keeps giving me a Bad Gateway anyway), lol! Thanks though!

I've heard about users not having their Xbox Live Gold status not show up at times, I have to deal with it alot in the support bank chats. I recommend you get in touch with an actual employee and chat with them online or over the phone. https://support.xbox.com/en-US/contact-us
and I would put this under billing. I'm sorry for the late reply I never got notified of any reply to this post. I hope this helps and you get this sorted out soon!

It could possibly be a problem with your bank. Contact them and see if the purchase successfully went through and that it was the annual fee. In addition you can check here https://account.microsoft.com/services/
to see if the gold is activated. Other than that I recomend you contact an Employee of Microsoft to aid you with this issue by going to this link
https://support.xbox.com/en-US/ .

I have the email from Microsoft stating that it was successfully renewed. My Gold is not activated, but when I try to add a code, it won't take it, says I already have Gold. The Virtual help center on here was worthless, a "Strongly Worded Email" will
be going out next if they can't fix this via the Support page (which keeps giving me a Bad Gateway anyway), lol! Thanks though!

It could possibly be a problem with your bank. Contact them and see if the purchase successfully went through and that it was the annual fee. In addition you can check here https://account.microsoft.com/services/
to see if the gold is activated. Other than that I recomend you contact an Employee of Microsoft to aid you with this issue by going to this link
https://support.xbox.com/en-US/ .