I need help with my controller

Hi Tyron, my name is Oskayra, it is my pleasure to answer your question.

I have experience with that error the PowerA Advantage driver you received needs an update and the paddles will not work until the update is done.

To update the driver, follow the steps below:

1) Connect the driver to the PC using a USB cable.

2) Open the PowerA HQ application.

3) Click the "Update Driver" button.

4) Follow the on-screen instructions to complete the update.

5) Once the update is complete, the paddles should work properly.

Here are some additional tips for updating the controller:

1) Make sure the controller is connected to a USB 2.0 or 3.0 port.

2) If the update does not start automatically, click the "Update Driver" button again.

3) If the update fails, try restarting the PC and the controller.

If you have followed these steps and the paddles still do not work, you can contact PowerA technical support.

Here is a direct link to PowerA's technical support page:

https://www.powera.com/support/
Note: This is a non-Microsoft web site. The page appears to provide accurate and secure information. Beware of advertisements on the page that may advertise products often classified as PUPs (potentially unwanted products). Thoroughly research any product advertised on the site before deciding to download and install it.

Keep in mind that in this public forum we are just gamers like you trying to guide and help other gamers. We are not Microsoft employees.

I appreciate your understanding and I hope the problem will be solved soon, I wish you good luck and have a nice day.

Regards, Oskayra

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Olá Sym, have you tried connecting your controller to your console or a PC with a USB cable to see if it stops blinking?

You can also download the Xbox Accessories App to verify that it is recognized by the system and has no pending updates.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try the steps below;

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

Once done, try connecting your controller again.

Hi Aaron. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

I'll give you everything possible to try for headset problems so at least something will work. If you need help performing any steps I am standing by here to help:

First try the steps here:
https://www.windowscentral.com/setting-your-hea...

Go to Settings > Devices > Autoplay to look for the device and change the default behavior in it's Dropdown Menu.

Right click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices.

If not again right click Volume icon in System Tray to choose Troubleshoot sound problems.

Also try the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.

Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow
down to Restart, press Enter to restart to reinstall the driver.

Do the same for the headset device and/or it's microphone.

Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.

Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset.

If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here:

http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them:

http://home.bt.com/tech-gadgets/computing/how-t...

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:

http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most
thoroughly.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing
it up to the latest version which you need anyway and by the most stable method.

http://windows.microsoft.com/en-us/windows-10/m...

If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. If you are an Insider I can also vote it up with my MVP badge and track the issue for you.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
research any product advertised on the sites before you decide to download and install it.

Hi Aaron

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot

Scroll down, select Playing audio

Click Run the troubleshooter

When complete, restart your computer then check if audio is working again.

Press Windows key + X

Click Device Manager

Expand Sound, video and game controllers

Right click your audio adapter

Click Properties

Click the Driver tab

Is there an option rollback?

If so, click it.

Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.

Open Start, type: change sound card

Hit Enter

Select the Playback

Right click your Speakers

Click Set as Default Device if it isn't already

Select your speakers

Click Properties

Click the Levels tab

Use the slider to adjust level

Other options:

1. Play a youtube video with the soundcard speaker jack unplugged and let it play through the laptop's inbuilt speakers.

2. While it is playing, plug in the audio jack and see if it starts playing.

Which version of Windows 10 is currently installed? See how to verify:

Information in the above link is sourced from a trusted Microsoft MVP Blog.