I need help with account recovery, but I don’t know what to do

Controllers have different generations so if you have an older controller you may have to get one thats newer and has the bluetooth feature. Not all controllers have that.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Rudy, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not know what is happening exactly when trying to add.

The ideal would be to contact xbox service.

https://support.xbox.com/en-us/contact-us

Hey James!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

In regard to the blank page error, this might be a network interruption/connection issue. I just want to verify, on your Windows PC device are you connected to the internet wired or wireless?

If it's on wireless, please try to use a wired connection and then check if it works.

Also, for us to further isolate the issue, kindly try to use a different browser such as Microsoft Edge, Chrome or Firefox then try to claim the Game Pass quests and achievements to see if works.

It doesnt work and i look at infomation of my controller and it does have bluetooth and it doesnt work i tried and tried and looked up people have the same thing it doesnt pop up at all on blue tooth and i hear people say it works for samsung and i dont
care about samung and reply a link for a video of showing how it works and what does it work on

Hi
Mr FuZe HyDra,

Thanks for reaching out to us in the forums for this issue. Regarding the message you received, it is possible that this is due to an enforcement action on your profile. I recommend that you go to the
Enforcement website to see what this may pertain to and to see if you're eligible for a case review. Side note: Enforcement does not Post, Read, or Comment on
Forums nor can support offer assistance.

Please visit our Custom Imagespage on the enforcement site to
find out how to choose a custom picture.

I hope that this information helps you out.