I need help with a messaging problem

epiIep c · Jul 2, 2017

I can't send messages on any account. It says '' because of your past behavior, you can't send messages'' on every account on my xbox one. Help!

:)

RattyGnu93713 · Jul 2, 2017

Can't access communications

I did every thing and im having a problem with messaging I cant message no one please help

Dadwhite · Jul 2, 2017

Need An Expert’s Help With Messaging

Is the account being managed by a master family account, if so then this account will never be consider an adult until it is removed from the family account and put into it's own stand-a-lone as the are consider child accounts no matter your age.

Daft Badger · Jul 2, 2017

Sounds like one or more of the accounts on your console has received a communication suspension.

You can check on the enforcement site
here where you can also file for a case review if eligible.

Daft Badger

Sounds like one or more of the accounts on your console has received a communication suspension.

You can check on the enforcement site
here where you can also file for a case review if eligible.

GodLike499

One month and not solution??? I've been having this same problems. The deleting thing hasn't started for me until the last week, but the delayed messaging has been going on for about two to three months now.

GamiuLEX 30

something else can you help me please?

Mister Beep

Hey Gamiu,

Is there a specific error code you receive when you try to send an Xbox Live message? If so, please be sure to post that up. In the meantime, try the fix on our

Can't send messages page to see if that helps!

WPAK

Hi there,

if you haven't yet, have you tried to see what happens when you send messages via xbox.com or via the Xbox App to see if that makes any difference.

Also be sure to check
http://enforcement.xbox.com to see if any enforcement action on your account could be affecting this

Another thing to check if your account is allowed to communicate with others via settings here:
http://account.xbox.com/settings

If this is a child account then a parental account needs to change these settings.

If this is only happening on the console, then try the following:

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/xbox-one/console/power-cycle-console
Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

I need help with a messaging problem