i need help with a ea access game

Hi there Nik,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with launching the FIFA 20 Trial. I recommend to try the following link to help report your issue to the game developer:

FIFA 20 Support.

Give this a try and let us know the results.

The game is also available in the EA Access Vault but you will need EA Access to download it.

If you do a factory reset and choose to keep all it will not delete anything off your console. Everything will be right where u left it. Also if you downloaded Battlefield 4 from the vault in EA Access then u do need to be a member to pay those games as
long as your an EA access member. If you didn't buy the game through EA Access and bought it on the actual Xbox store or have the physical disc then u don't need to be a EA Access member. Hope this helps

If it's only an issue with games through your EA subscription, and you're sure your EA subscription is active and in good standing, then you'd need to contact EA Support and they would need to help you and look into your EA account from their end.

You don't need a E.A. subscription to play E.A. games.

The only thing they have is E.A. Access which is their version of gamepass & the op clearly said they had bought the game so E.A. Access doesn't come into it.

Thanks for trying, DaleGoins! You will need to install EA games on the EA desktop app. According to Xbox:

EA games in the EA Play library are accessible for download within the Xbox Game Pass experience using the Xbox app for Windows via the EA app, now in beta. Additionally, a large library of third-party PC games on EA Play is accessible for download through the EA app. You can refer to https://support.xbox.com/en-US/help/subscriptio....