I need help removing a guest pin on my account I didn’t set

Hi kyle,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your PIN. If you’ve forgotten your PIN and can’t access restricted console features, follow these steps:

When you’re prompted to enter your PIN on the console, enter any 6-digit combination three times.

Enter your Microsoft account password when prompted.

Select Make a new PIN.

Enter a new PIN, and then enter it again to confirm.

Regards,

Alvaro

Thanks for this.

Unfortunately it does not resolve things.

If I try and change guest key it says I first must remove guest key.

But if I try and remove guest key then when I get to ‘settings’-‘system’-‘signed out content restrictions’ it says I need an adult account.

But If I try and ‘add new’ ie add a new adult account I need my guest key.

Hence being massively stuck!

Any further help will be greatly appreciated

Hi Anthony, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to set a PIN code for your account login?

Press the Xbox button to open the guide.

Go to Profile & system > Settings > Account > Sign-in, security & PIN > Create my PIN.

Go to Profile & system > Settings > Account > Sign-in, security & PIN > Change my sign-in & security preferences. Choose Ask for my PIN or Lock it down to use the default security settings.

For more information:

https://support.xbox.com/help/famil...-guest-key/create-and-manage-xbox-one-passkey

https://support.xbox.com/en-US/help...-guest-key/create-and-manage-xbox-one-passkey

Hi! My name is Ben an Independent advisor and Xbox gamer like you. Hope you are doing well!

With regards to resetting your Xbox PIN, if you forgot your previous PIN yes you will need to make a new PIN first. Once you created a new PIN, you can then manage your PIN via settings to remove it if you don't wish to have one.

Here is the link for more details how you can manage your PIN https://support.xbox.com/en-US/help/family-onli...

After making a new PIN, just Go to Profile & system > Settings > Account > Sign-in, security & PIN > Delete my PIN if you wish to remove it. But for me, I would suggest to have one for your console specially if there are other people using your console just so you have a peace of mind your account is secured.

I hope the information helps. Feel free to post back if you have further questions and we will do everything with our knowledge to offer assistance.

Kind regards,

Ben

Hi Chevaunw, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I'm afraid that will not be possible. If there is only one person signed in to the console, the guest account has the same privacy settings as the host.

If there are multiple household members signed in, the guest account has the same privacy and online safety settings as the family member with the most restrictive settings. For example, if a child is signed in, the guest is restricted by the child's settings.

Also, as soon as either the host or the guest signs out, the guest account is removed from the console. If your guest anticipates playing on this console in the future, we recommend that they create a Microsoft account and Gamertag on the console. The world that he created may be removed as well. For your reference, you can check this link: https://support.xbox.com/en-US/help/account-pro...