I need help my xbox virtual keyboard isn't working.

Recently my xbox was lagging so I restarted it and ever since then I've been having this problem. My virtual keyboard isn't working the only keys that seem to work are a, m and I and in this scenario a highlights what I type m is enter and I is space. I don't know what's going on I can't log into my account as I can't type my password. I've tried everything that xbox has told me to do and am about to factory reset it if I don't find out what's going on. So can any one tell me how to fix this please?

submitted by /u/Financial-Light5859
[link] [comments]