I need help getting to Xbox privacy settings...

Been having the same problem for the last 3 days. Phoned today and the guy was uninterested and useless. Refused to put me onto a supervisor and when I asked for an email address to contact, there isn't one... lol!

Anyway, I've since managed to resolve the problem myself. I'd love to charge a ridiculous fee to Microsoft for resolving the matter and in due course - identifying the cause of this - but it only took me 30 minutes so I won't get much.

After experiencing issues with the website (Sorry there was a problem. Try again later.). I closed all browsers down, cleared my cache and started again (though I had attempted this numerous times previously). When I revisited Xbox.com, instead of clicking
on "Sign in" at the top right, I clicked onto the "My Xbox" dropdown menu, then clicked on "Profile". This took me to the dreaded green page where it had sent a code to my email the previous 6 or 7 times I attempted this. I'm smarter though - I ticked the
box "Tick here if you sign in on this device regularly" so now on my return to the dreaded green page, it asked for my password. I entered it and it took me to a very different page. Anyway, from here I clicked onto the top right where it displays your username
/ email and the dropdown menu shows an option of "Xbox Settings". Click onto "Privacy", just above "Online Safety on Xbox One".

I was trying to set this up for my daughter so the next page shows her username which I selected, then you tick allow/block for whichever options you need (playing online/multiplayer).

Privacy
Xbox One/Windows 10 Online Safety
Xbox 360 Online Safety

There's different options in each one.

That's how I done it. Thanks for nothing Microsoft. And keep living up to your terrible reputation.

Are you struggling to join friends worlds?

Will need to know more information to be able to assist you better.

on your privacy setting do you have it set soeverybody can communicate with voice and text. you can check this by going into settings -> account -> Privacy and online safety -> xbox live privacy -> veiw details -> communication and multiplayer. these need
to be set to allow.

If you need more help or nothing works maybe try and get in contact with microsoft support or a specialist. hop i could have helped

i would first get your friend to check her privacy settings, and if you are trying to play via cross play you will need to make sure it is enabled in your console settings.

Privacy Settings

Cross Play Settings

Sounds like you need to adjust your privacy settings. Have a look at this link for help

support.xbox.com/.../default-privacy-settings