I need help getting my account back

Hi. My name is Kyle and I'm an independent advisor.

To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Please reach back if you have further questions.

Thanks,
Kyle

Hi JaidenRodriguez,

We have an article with the resources on what to do if your account was hacked: If you think your account has been hacked - Microsoft Community

Unfortunately, there is nothing more that we can do here in the forums to help with this issue. You can try and reach out to https://support.xbox.com/contact-us but I cannot guarantee they will be able to assist.

Best wishes,

Hayabusa

yes I contacted them but I can log into my account and they said they can’t help me if I can’t log into the account it doesn’t make sense to me but I will try again, thanks

Hello, My name is David. I am an independent advisor, happy to help you today.

If you have tried send a form and nothing worked, please contact Microsoft account support directly and explain your situation, only they can do something about it. We do not have access to this type of account information. Links to get in touch are below. Support may take up to 72 hours to respond:

support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
support.microsoft.com/contactus/
support.microsoft.com/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

I hope this helps.
Best regards.

I have done the recovery password but they want more information, I have my ID with me if you need that