I need help! Game & subscriptions won't show up!

Hello. Graysoneli2

I strongly recommend contact support right
HERE

Have a nice day

Hi there Tyler, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

The console guide is part of the console's operating system, so to reinstall it, it is necessary to reset the console to its factory settings. Please check if it allows you to access the console settings using the settings button in the top right corner of the Xbox main menu, and then go to:

System > Console info > Reset console > Reset and keep my games & apps.

Your console will be reconfigured, and you will need to re-add your account. Therefore, make sure you have your account email and password details before proceeding. Please note that no games or apps will be deleted, and you will not lose progress in any game since they are saved in the Xbox Cloud.

If it doesn't allow you to access the console settings in that way, then please check if your Xbox console allows you to access the troubleshooting screen by following the steps below:

1. Ensure that there is no game disc present in the console. If there is, please remove it before proceeding further.

2. Turn off the Xbox and unplug the power cord for 30 seconds to make sure the console is completely turned off. Then plug it back in, but do not turn it on yet.

3. Press and hold the Pair and Eject buttons on the console, and then press the power button on the console once while continuing to hold the Pair and Eject buttons.

4. Keep holding the Pair and Eject buttons for 10 to 15 seconds until you hear the console's power-on tone again, at which point you can release the buttons.

5. The console should power on and display the Xbox startup troubleshooter on the screen.

6. If you have successfully accessed the troubleshooter screen, please select "Reset this Xbox". When prompted, select the "Keep games and apps" option. This will reset the operating system and remove any potentially corrupt data that may be causing the issue, without deleting your apps or games.

7. Check if the problem persists after following all of the above steps.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

The subscription might be tied to a different account. Kindly sign in and check account.microsoft.com/services with all the Microsoft accounts you own to find out which one has the subscription and turn off autorenewal

Hi, I'm , an Independent advisor and I can surely help you.

I'm very sorry for the confusion and inconvenience however a subscription is needed in order to play online on Xbox console. Rest assured that other games won't need subscription however exclusive games and other heavy server relying games will need a plan or subscription.

Thank you for your patience and understanding.

Hi DaniJX,

if you need to request a refund for 1 of the digital game you can do so following this link https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund

I just bought fallout 76 but it's not showing up in my games and apps, the store took the payment once off my card but I don't have the game anywhere in my games or ready to install, can you please help me?