I need help for a problem with my xbox one s

i have the same problem with my Xbox 360 S (Halo reach ed.) Need help!

Hi Jorge, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

I recommend you submit it for repairs.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.

Microsoft rep had me plug directly in the wall and the system boots normal. I previously had the Xbox One S plug into the monster surge protector strip with my TV. That was the problem. Microsoft rep told me that the Xbox Box One S has a built in surge protector.
I going to use the Xbox One S today and if the problem does not return I will keep the Xbox One S. The Microsoft rep told me to exchange if the problem does return. Thank you for the help.

hello thanks for your reply. the problem is on my xbox one s. i hope this helps mate

Seems like a hardware issue. I suggest you to file for repairs:



https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced