I need Help! Cant connect to xbox live while playing 360 games on my xbox one.

I cant play any xbox one or all xbox 360 backward compatible games like FF13 retail disc no longer plays on the xbox one.Is my xbox one cant play any xbox 360 or xbox one games and why an force game update while it installing.

The games are all digitally owned in my library. There are no discs. I had no troubles with this on my original Xbox One that recently broke and required me to buy a new Xbox One S. The emulator I am referring to is the internal emulator that all Xbox
Ones run when playing a 360 Backwards Compatible game. When I install a 360 game and try to run it on my Xbox One S, the game will load HOWEVER I cannot connect to Xbox Live while in the 360 emulator. Due to a recent troubleshooting that suggests uninstalling
the game and clearing 360 cache and profiles, I would need to redownload my xbox live profile for the 360 emulator ON the One S. Since the emulator WON'T connect to Xbox Live, despite my Xbox One S BEING connected to Xbox Live, I cannot download my profile
and therefore cannot play and save my progress. I've tried with multiple games but they all give me the same issue of being "unable to connect to xbox live". I've tried all of the Mass Effect games, the Dragon Age games, Star Wars: The Force Unleashed games,
Banjo-Kazooie, and Fable series of games and NONE of these will allow me to connect to xbox live.

Hi there. I have the same issue and i cant download my profile on Xbox 360 because i cant access Xbox live. Issue also presents itself on the Xbox One and Series when playing Xbox 360 games.

Hi SoloPony, I'm Kim, an Independent Advisor and I’m happy to help you today.

Let's try some steps to isolate the issue. Kindly go to your Xbox Settings. Select Network Settings > Advanced Settings. Under Change Settings select Alternate MAC Address> select Clear. Allow the console to restart when prompted then try to launch the game again.

If that did not work, Kindly go to "Settings" then "System" and select "Storage" once there click the option that says "Clear local Xbox 360 game saves' . Once the console restarts launch your Backward Compatible game and when it starts up press both the "View" (with the little windows) and the "Menu" (three little lines) at the same time and go to the "Download Profile" option and enter your email and password and then try to check if you can play your games after.

You can check https://support.xbox.com/en-US/help/errors/xbox... for more information about the error code.

this did not fix my issue ive done this multiple times and its just saying cant connect to xbox live