I need help by getting my gta 5 account back.

PlaneDawn42407 · Nov 25, 2019

Greetings, at the 2018 christmas, i have bought for myself the gta 5, but that in a new account that i have made, because ive lost my main acc password, after a few months, i got my account back, and, i could play the game in my main acc.

A few months later, my xbox one, wasnt working anymore, then I bought the Xbox one x, i logged my main acc, but, i realized i forgot my email and password of my gta 5 account, and i want to get it back, I dont wanna pay R$100 again, please someone help me
get my account back.

:)

XBF Brad A

Hello Plane,

Thanks for coming to the forums. To recover any account you need to know the email used for the account at least. You can try the

account recovery form. This is the only way to recover an account. But without knowing the email, you will not be able to recover it unfortunately. We recommend check all emails you have had, see if you see any Microsoft emails. This may help in determining
the email. No one here on forums or support can provide that information. Support needs an email to even pull up an account.

Thanks,

Brad

kyle_m4496

Hi. My name is Kyle and I'm an independent advisor.

To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Please reach back if you have further questions.

Thanks,
Kyle

XBF - Hayabusa

Hi JaidenRodriguez,

We have an article with the resources on what to do if your account was hacked: If you think your account has been hacked - Microsoft Community

Unfortunately, there is nothing more that we can do here in the forums to help with this issue. You can try and reach out to https://support.xbox.com/contact-us but I cannot guarantee they will be able to assist.

Best wishes,

Hayabusa

Someone_60

yes I contacted them but I can log into my account and they said they can’t help me if I can’t log into the account it doesn’t make sense to me but I will try again, thanks

David Wirsching

Hello, My name is David. I am an independent advisor, happy to help you today.

If you have tried send a form and nothing worked, please contact Microsoft account support directly and explain your situation, only they can do something about it. We do not have access to this type of account information. Links to get in touch are below. Support may take up to 72 hours to respond:

support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
support.microsoft.com/contactus/
support.microsoft.com/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

I hope this helps.
Best regards.

I need help by getting my gta 5 account back.