I need help and advice. Please.

I adopted a little boy as an infant through foster care. I adore him so. He is my life.

He's 12 years old now and despite a difficult birth history, being born addicted to heroin and HIV exposed, he fares well in life despite one diagnosed affliction, Fetal Alcohol Syndrome.

One of many challenging symptoms to FAS such as their inability to apply consequences to past actions, is being professionally addressed. This is another way of saying that they do not learn from their mistakes as a typical person would.

My son loves X-Box and myself, being a single mom with ongoing health issues due to stage IV breast cancer, appreciates his being able to play when I am not able, due to health or treatment issues, entertain him as I wish I could.

However, not understanding wrong from right, there have been several instances where he has helped himself to my credit card and purchased games unbeknownst to me and unauthorized by me.

I've asked repeatedly to flag this account against any purchases obviously to no avail.

I wish again that this account be flagged and to kindly be reimbursed the money taken.

Thank You,

Kathleen Evered/Stockwell

:)

 

PLEASE, I NEED HELP!!

Please, Sorry for writing "please" 100x It's just a really hard time right now.

 

PLEASE, I NEED HELP!!

Here I took a screenshot of what I am dealing with View attachment 2801

Here this is what I am dealing with,

 

For refunds you'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

 

You may also want to set up a pass key to restrict him from making purchases.You can find out how to do this

here

You could also remove your credit/debit card from the console.