I need help accessing the Microsoft Store on Xbox One S

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this kind of problem.

To solve this please try the solutions below, please.

Solution 1:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Go to console settings, general tab>network and internet settings>advanced options>alternative mac address>click clear. After that restart your console.

*Thank you in advance for contacting us, it's always a pleasure to help the Xbox community.

Hello FawksWX,

Try to remove your profile, then turn off the console and remove the power cord; wait for 1 to 2 minutes before plugging it back in and turn on the console and sign in!

If the issue persists, I would strongly suggest trying the troubleshooting steps below:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear

Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If the issue persists, try to soft reset your console!

Thank you, your solutions fixed my issues.

You are most welcome mate. Feel free to ask for help whenever you need it!

Have a wonderful day!

Thank you, your solutions fixed my issues.